30-DAY MONEY-BACK GUARANTEE
You have 30 days to decide if your purchase is right for you. We offer a 30-Day Money Back Guarantee for all physical products, (excluding opened supplements), as well as for the entire Body Code 2.0 System. If for any reason you are not completely satisfied with your product purchase, notify us within 30 days from the date you receive your package, and we will process a refund in full, minus shipping charges.
We will accept return of any stock item within 30 days from the date of the receipt. We will not accept return of non-stock items. Prior authorization for all returned items is required. To obtain a return authorization number, contact our Customer Service Department.
HOW TO RETURN PRODUCTS
A request for return of products must specify reason for return, order number, quantity and order number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in salable condition and suitable for restocking. Returned products must be accompanied by original order printout, packing slip or facsimile.
If you would like to return your order, please send it to our fulfillment house at this address:
Wellness Unmasked, Inc. / Dr. Bradley Nelson Returns
6077 Wells Park Road
West Jordan, UT 84081
TO RECEIVE CREDIT FOR THE RETURN YOU MUST INCLUDE:
-Your full name:
Please notify us at Returns@HealersLibrary.com when you have shipped your product back to us, and if you have a tracking number please include that. After your product has been received there in good condition, your refund will be issued. Please allow up to 2 weeks from the time your order is received at the warehouse until your refund is processed.
The item must be returned in good condition, in the original box, along with paperwork to ensure full credit. If you have any questions, please contact our Customer Support Department.
Please note that this guarantee applies to all our physical products only, including The Emotion Code Book, Nikken magnets, The Body Code 2.0 System, DVD sets, CD sets, etc.
SEMINAR & RETREAT TICKET REFUNDS
You must request your ticket or seat deposit refund 30 days or more before the live first day of the event. Seminar tickets are non-transferrable for any other live events.
REFUNDS FOR DIGITAL PRODUCTS
We do not offer returns or refunds for our online Emotion Code & Body Code Certification programs, or downloadable products such as MP3s, eBooks and Webinar Series, (with the exception of The Body Code 2.0 System) due to their electronic nature. We also do not offer refunds on seminar tickets. This guarantee is effective for all physical product purchases as of February 15th, 2011.